Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of this website and any purchases made through it.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

These Terms are governed by the laws of France and applicable European Union regulations.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are accessing the website under the supervision of a legal guardian.

3. Products and Services

All products and services are subject to availability.

We reserve the right to:

• Modify or discontinue products without notice
• Limit quantities
• Refuse or cancel orders at our discretion
• Correct pricing or typographical errors

Product descriptions and images are provided for informational purposes and may not be perfectly accurate.

4. Pricing and Payments

All prices are displayed in the applicable currency and may include VAT where required by French law.

We reserve the right to change prices at any time.

Payment must be completed at the time of purchase using the available payment methods provided at checkout.

If payment is declined, the order will not be processed.

5. Order Acceptance

An order confirmation email does not constitute final acceptance of your order.

We reserve the right to:

• Cancel orders suspected of fraud
• Refuse orders due to pricing errors
• Cancel orders due to stock unavailability

If an order is cancelled after payment, a full refund will be issued.

6. Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection law, customers located in the European Union have the right to withdraw from a distance contract within 14 days of receiving the goods without providing a reason.

To exercise this right, contact:

info@relaxauna.com

Certain goods may be exempt from withdrawal rights, including:

• Digital content once accessed or downloaded
• Customized or personalized goods
• Sealed goods unsealed after delivery for hygiene reasons

7. Intellectual Property

All content on this website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Software
• Design elements

is protected by intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

8. User Accounts

If you create an account, you are responsible for:

• Maintaining confidentiality of your login credentials
• All activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by French law:

• We are not liable for indirect, incidental, or consequential damages.
• We do not guarantee uninterrupted or error-free website access.
• We are not responsible for damages resulting from misuse of products.

Nothing in these Terms limits liability where it cannot legally be excluded under French law.

10. Personal Data

Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

For details on how personal data is collected and used, please refer to the Privacy Policy.

You have the right to lodge a complaint with the French data protection authority, Commission nationale de l’informatique et des libertés (CNIL).

11. Force Majeure

We shall not be held liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Strikes
• Supply chain disruptions
• Internet outages

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of France.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of France.

13. Amendments

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page.

Continued use of the website constitutes acceptance of the updated Terms.

14. Contact

For any questions regarding these Terms & Conditions, please contact:

Email: info@relaxauna.com