Privacy Policy

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected in accordance with the General Data Protection Regulation (GDPR) and applicable laws in France.

By using this website, you agree to the practices described in this policy.

2. Data Controller

For the purpose of applicable data protection laws, the data controller can be contacted at:

Email: info@relaxauna.com

3. Information We Collect

We may collect and process the following types of personal data:

1. a) Information You Provide Voluntarily

• Name
• Email address
• Billing and payment information
• Account registration details
• Messages sent through contact forms
• Any other information you voluntarily submit

1. b) Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring URLs

1. c) Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

You can control cookies through your browser settings.

4. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

5. How We Use Your Information

Your data may be used to:

• Provide and maintain services
• Process transactions
• Respond to inquiries
• Improve website functionality
• Send service-related communications
• Prevent fraud and enhance security
• Comply with legal obligations

We do not sell personal data to third parties.

6. Data Sharing

Personal data may be shared with:

• Payment processors
• Hosting providers
• Analytics providers
• Legal authorities when required by law

All third parties are required to comply with applicable data protection laws.

7. International Data Transfers

If data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

8. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Your Rights Under GDPR

If you are located in the European Union, including France, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the French data protection authority, Commission nationale de l’informatique et des libertés (CNIL)

To exercise your rights, please contact:
info@relaxauna.com

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss or destruction
• Alteration
• Disclosure

However, no method of transmission over the Internet is 100% secure.

11. Children’s Privacy

This website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If you believe a child has provided personal data, please contact us at info@relaxauna.com.

12. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review their privacy policies.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.

14. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:

Email: info@relaxauna.com