Returns + Shipping

1. Shipping Policy

Order Processing

Orders are processed within 1–3 business days unless otherwise stated. Orders are not processed on weekends or public holidays.

You will receive a confirmation email once your order has been dispatched.

Shipping Methods & Delivery Time

Delivery times may vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout and are not guaranteed.

Delays may occur due to:

• Customs procedures
• Carrier delays
• Force majeure events
• High seasonal demand

We are not responsible for delays caused by external shipping carriers.

Shipping Costs

Shipping costs are calculated at checkout based on delivery location and selected shipping method.

Any customs duties, import taxes, or additional charges are the responsibility of the customer.

International Shipping

We may ship to countries outside France. Delivery times and customs processing may vary depending on destination country regulations.

2. Returns Policy

Right of Withdrawal (EU Customers)

In accordance with European Union consumer protection law, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.

To exercise your right of withdrawal, you must notify us by email at:

info@relaxauna.com

You must clearly state your decision to cancel the order.

Return Conditions

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be in its original packaging
• Proof of purchase may be required

Returns that do not meet these conditions may be refused.

Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

3. Refunds

Once the returned item is received and inspected:

• You will be notified of approval or rejection of your refund.
• If approved, the refund will be processed within 14 days.
• Refunds will be issued using the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at:

info@relaxauna.com

Please include:

• Your order number
• Photos of the damaged item
• A description of the issue

We will assess the situation and offer a replacement or refund where applicable.

5. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products
• Perishable goods
• Digital downloads (once accessed or downloaded)
• Sealed items that are not suitable for return due to hygiene reasons if opened

This does not affect your statutory rights under French and EU law.

6. Exchanges

Exchanges are subject to product availability. If you require a different item, please contact us at info@relaxauna.com.

7. Contact

For any questions regarding shipping or returns, please contact:

Email: info@relaxauna.com